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Complaints and returns

Complaint

1.Complaints may be submitted electronically by sending an e-mail to sklep@polandi.eu or by telephone +48 501 922 954

2.The complaint should contain the Client data, the object of the complaint and its justification. Consideration of the complaint shall be made within 14 days - counted from the date of receipt of the complaint. The Client will be notified of the receipt of the complaint in the preferred way or the manner in which the complaint filed.

3.Complained goods should be sent to: ul.Bankowa 36, 58-500 Jelenia Góra, Poland with postscript: Polandi.eu

Return - Withdrawal

1.The Client has the right to withdraw from the agreement without giving any reason until the seller start complete the order.

2.A client who is a consumer has the right to withdraw from the agreement without giving any reason within 14 days from the date of entry into possession of the goods. If the last day of the period for withdrawal falls on a Saturday, the deadline is extended to the next working day. To meet the deadline is enough to send a statement before its expiry.

3.Seller returns the service immediately after receipt of the statement of withdrawal, but not later than within 14 days. Reimbursement payments shall be using the same methods that were used in the original transaction, unless otherwise specified.

4.In case of withdrawal from the agreement, the Client shall bear the cost of returning the goods and the additional costs resulting from the chosen method of delivery other than the least expensive way to provide normal.

5.The statement of withdrawal may be submitted electronically by sending an e-mail to sklep@polandi.eu or in writing by sending a mail: Regess sp. z o.o., ul.Bankowa 36, 58-500 Jelenia Góra, with postscript Polandi.eu

You can find more information in Terms and Conditions

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